Lauraly Boutique FAQs
Welcome to Lauraly Boutique! Below you'll find answers to our most frequently asked questions. If you need further assistance, please don't hesitate to reach out to us.
Shipping
Unless otherwise stated on our website, orders are processed within 2 business days, excluding holidays. Orders placed after noon or on weekends and holidays may begin processing the next business day. Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guarantees; carrier delays, weather, customs processing, or other events may affect arrival times. Shipping charges are calculated at checkout, where any available free standard shipping will also be displayed. Once your order ships, we'll email a confirmation with tracking information if the shipping method supports it. See our Shipping Policy for full details.
Returns
You may request a return within 30 days after your item is delivered. Eligibility depends on the item, and some items may not be returnable as stated in the applicable return terms or at the time of purchase. Where returns are accepted, items must be in the same condition received, unworn or unused, with tags and original packaging, or as otherwise indicated in the return instructions. Return shipping is free, and we will provide a return label. Start your return request by logging into your account. If approved, we'll provide instructions on how and where to send your package. Please request a return before sending anything back. Contact us at info@lauralylimited.com with questions. See our Refund Policy for full eligibility, refund details, and European Union and United Kingdom return and cancellation provisions. This policy does not limit your rights under applicable consumer protection laws.
Cancellations
Contact us at info@lauralylimited.com as soon as possible if you need to change or cancel your order. We may be able to accommodate changes before your order ships, but cannot modify it once it is in transit. Cancellation requests are subject to the applicable policy terms and your rights under applicable law. See our Shipping Policy and Refund Policy, including the European Union and United Kingdom cancellation provisions.
Wrong Item Received
Please inspect your order when it arrives and contact us immediately at info@lauralylimited.com if you received the wrong item or an item is defective or damaged. See our Refund Policy for details. Your rights under applicable consumer protection laws are not limited by the policy.
Exchanges
Contact us at info@lauralylimited.com to ask about exchange options before returning your item. See our Refund Policy for full details.